Will I get an Account Manager allocated to me when I sign up?
If you are a business Customer you will get an Account Manager allocated to you. Your Account Manager will provide you with his/her direct land line, mobile and email details and they will your first point of call if you need to contact ADOP Communications. Of course if your Account Manager is unavailable our Support team is always available to help on 1300 412 426
When do I have to pay my bill by?
Our bills are sent out at the beginning of the month, either by email or by post, and you can opt to receive it both ways. Payment is required by the 15th.
What is our Billing Process?
Our Bills are issued via Email or Print on our around the 28th of each month. The customer due payment date is the 15th of the Months and bills are deemed overdue when payment is not received by the 22nd of the month.
Security & your Account
We understand customers information is private and access to our systems or service could cause issues. We provide customers with a security question and code for online access and whenever they call in to our Help Desk. Customers will be ask a number of security questions before any account or service detail is provided.
How do I view my account online?
Simply go to the ‘customer login portal’ page and enter your account number ( a 6 digit number found on your bill) and your password. if you have not set up your password, please contact us to to activate your online account. Once you’re set up your can: Check your internet data usage.
How do I set up a direct debit?
Download a Direct Debit Form from our ‘Downloads’ page and fax it to us to setup a automatic debit from either a bank account or credit card.
How do I pay my bill?
We offer a variety of ways to pay your bill: Direct Debit Download a Direct Debit Form from our ‘Downloads’ page and fax it to us to setup a automatic debit from either a bank account or credit card. Credit or Debit Card Online payments Pay by credit or debit card online.
How do I manage my Call & Internet Spend?
With ADOP communications we have several Options available to you to manage your call and Internet spend. All customers can access their account online at My Account and view unbilled and billed call spends, manage contact details and direct debit details.
With your mobile post paid plans, we will send you a message when you reach 50%, 80% and 100% of your monthly allocated usage. If you agree we will put Auto barring on your Mobile service so that it will Automatically bar when you go over your allocated usage for the month.
How do I join ADOP Communications?
Joining us is easy. Please call 1300 412 426 and our Customer Support Members will put you through to one of our Sales Team or you can contact us through the website and we will get in touch with you.